01
Converses
Greets your guests on WhatsApp, understands the question and replies naturally, any time.
Do you have availability this weekend?
Hi! 👋 Yes, for which dates?
Your hotel, always online, with FerrarIA.
Serve your guests on WhatsApp, answer with your hotel's knowledge, and alert your team when needed.
F
FerrarIA
Online
Hi, do you have availability for this weekend?
9:41
Hi! 👋 Yes. What dates and how many guests?
9:41
Friday to Sunday, 2 adults.
9:42
Perfect, 2 nights for 2 adults. Here are the available options 👇
9:42
24/7 support on WhatsApp
Replies instantly, any time of day.
A better guest experience
Fast, personalized, frictionless communication.
More bookings and revenue
Turns inquiries into bookings and upsells.
Less operational load
Automates the repetitive and frees up your team.
How it works
Three steps, one natural conversation.
From the first “hi” to check-out, FerrarIA guides your guests and calls your team in exactly when needed.
02
Resolves
Uses your hotel's knowledge to answer questions about rooms, policies and services accurately.
Is breakfast included?
It depends on the rate; let me show you the options.
03
Connects
When a human decision is needed, it hands off to your team with the full context of the conversation.
Can I do an early check-in?
Let me connect you with the team to confirm. 🤝
Use cases
Everything your front desk answers, now also on WhatsApp.
Availability and bookings
Check dates, rates and room types in seconds.
Check-in and check-out
Times, early/late check-out and arrival instructions.
Hotel information
Services, amenities, location and property policies.
Room service and orders
Takes guest orders and routes them to your team.
Recommendations
Suggests nearby places, dining and experiences.
Frequently asked questions
Breakfast, pets, parking, wifi and all the usual.
Your control panel
It's not just the assistant: you also get a dashboard.
Your team manages everything from one place. Click the menu to explore it.
Dashboard · FerrarIA
Overview
128
Conversations
82%
Solved by AI
12s
Response time
Conversations per day
L10:18
Laura M.
Is breakfast included?
C10:12
Carlos R.
I'd like to book for the weekend
Conversation inbox
An inbox for your team: reply manually, use templates and send images or PDFs.
Metrics and analytics
See your support performance at a glance.
Editable knowledge base
Update hotel info, FAQs and policies whenever something changes.
Image editor
Manage the hotel photos the assistant uses.
Quote configuration
Define how your hotel's quotes are calculated.
Reports
Download operations reports whenever you need them.
Human handoff
Take over a conversation or hand it back to the AI whenever you want.
Training
Review the questions the AI couldn't solve and improve it over time.
Personalization
You decide how it works.
It's not a generic chatbot. We adapt the system to your operation —from notifications to how a quote is calculated.
We notify you however you want
When a guest needs a human, the alert reaches you where your team already works.
WhatsAppEmailSlack
Rules tailored to you
You decide how the assistant replies, the tone it uses and the policies it follows.
Quotes calculated your way
Set the quoting logic for your hotel: rates, seasons and conditions.
Multilingual
It speaks to each guest in their language.
It replies in the same language the guest writes in. Hover over a language to see it.
FEspañol
FerrarIA
Online
¡Hola! Con gusto te ayudo con tu reserva. ¿Para qué fechas la necesitas?
Hotel service has changed
Guests no longer want to wait.
They want to get things done from their phone, on WhatsApp, the moment they need it. FerrarIA replies instantly and escalates to a human when the conversation needs it.
0%
of guests prefer to communicate with the hotel from their smartphone
Oracle / Skift, 20230%
would choose a hotel that lets them manage their stay from their phone
Oracle / Skift, 20230%
of customers expect an immediate reply when contacting a business
HubSpot, 2023+0%
increase in productivity when AI supports customer service
Quarterly Journal of Economics0%
of guests don't return after a poor service experience
Salesforce, 2023Getting started
Getting it up and running is fast.
No months-long projects. We support you every step of the way to launch.
01
Step 01
Initial meeting
We talk to see if FerrarIA is a fit for your hotel.
02
Step 02
We set everything up
We gather your info, connect your WhatsApp and build your dashboard.
03
Step 03
Launch
Testing, tweaks and serving guests — usually within a week.
Plans
Choose the plan for your hotel
Adjust prices to your hotel's category. Onboarding included and a 3-month minimum contract.
Your hotel's category (STR / CoStar)
Básico
The essentials so you never miss a guest.
$249/mo
≈ $ 896.400 /mo
Midscale
24/7 AI receptionist on WhatsApp
Your hotel's knowledge base
Replies in multiple languages
Lead capture and human handoff
Dashboard for your team
1 WhatsApp number
RecommendedBook a demo
Medio
More conversion, follow-ups and upselling.
$299/mo
≈ $ 1.076.400 /mo
Midscale
24/7 AI receptionist on WhatsApp
Your hotel's knowledge base
Replies in multiple languages
Lead capture and human handoff
Dashboard for your team
1 WhatsApp number
Plus:
Automatic follow-ups (bookings and no-shows)
Upselling tools (upgrades, late check-out)
Reports and insights
Higher conversation volume
Alto
Complete operation, tailored to your hotel.
$399/mo
≈ $ 1.436.400 /mo
Midscale
24/7 AI receptionist on WhatsApp
Your hotel's knowledge base
Replies in multiple languages
Lead capture and human handoff
Dashboard for your team
1 WhatsApp number
Automatic follow-ups (bookings and no-shows)
Upselling tools (upgrades, late check-out)
Reports and insights
Higher conversation volume
Plus:
Cross-selling (spa, restaurant, tours, transport)
Custom rules and tailored flows
Multi-property / multiple numbers
Priority support and advanced analytics
Base prices per month; an adjustment applies based on your hotel's category. 3-month minimum contract. The annual plan includes 2 months free. Onboarding and setup included. COP values are approximate (1 USD ≈ 3.600 COP).
Frequently asked questions
The most common questions.
Does FerrarIA replace my team?
No. It handles the repetitive work and replies 24/7, and escalates to your team with the full context of the conversation when a human decision is needed. Your team gains time for what really matters.
What languages does it reply in?
In the guest's language. It detects and converses in several languages, ideal for hotels with international guests.
How does it connect to my hotel?
It learns from your hotel's knowledge —rooms, rates, policies and services— and serves guests via your property's WhatsApp. When needed, it routes the conversation to your team.
What about my guests' data?
It is handled securely and privately, solely to handle the conversation and improve the guest experience.
How long does setup take?
Days, not months. We load your hotel's knowledge and get FerrarIA ready to chat with your guests.
Does it work outside front-desk hours?
Yes, 24/7. It replies overnight, on weekends and in high season without overloading your team.
Book a demo
Ready for your hotel to converse?
Leave us your details and we'll show you how FerrarIA serves your guests on WhatsApp from the very first message.
- Personalized demo with your own use case
- No commitment and nothing to install
- We show you the WhatsApp integration live